Privacy Policy

Last updated: 11 May 2020


Our contact details

Name:                  RJ Energy Consultants Ltd

Address:              103A Longwood Road, Aldridge, Walsall, WS9 0TB

Phone Number:    01922 235 365



The type of personal information we collect

We currently collect and process the following information:


Non personal information, which may be made available or gathered via your use of We are not aware of the identity of a user from which the non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of We may also collect information on your activity on the (e.g. pages viewed, online browsing, clicks, actions, etc.).


Personal information, which is information that identifies an individual or may, with reasonable effort, identify an individual. This information includes:

  • Information you give us to provide you with an answer to an enquiry or to carry out work on a project

  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the use of


How we get the personal information and why we have it

We receive the personal information:

  • Directly from you when relating to a project or enquiry

  • From third party providers, services and public registers

  • When you use


We use the information that you have given us in order to:

  • Carry out work on your project(s)

  • Communicate effectively with you with regards to your project(s)

  • Notify you of new services/offers and company/industry changes

  • For statistical and analytical purposes, intended to improve

  • To comply with applicable laws, regulations and legal processes


In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.


We do not rent, sell, or share user or client information with third parties except as described in this Privacy Policy.




We and our trusted partners use cookies and other technologies in our related services, including when you visit


A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of may not operate properly and your online experience may be limited.

Google Analytics


We analyse visitor data for using Google Analytics. This stool collects information such as how often users access and what pages they visit etc. We use the information we get from Google Analytics only to improve Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.



We may use your Personal Information, ourselves or by using our third party subcontractors, for the purpose of providing you with promotional materials, concerning our services, which we believe may be of interest to you.

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your personal details from our marketing distribution lists. Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.


Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Lawful basis for processing information


Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting RJ Energy by emailing

  • We have a contractual obligation

  • We have a legal obligation

  • We have a vital interest

  • We need it to perform a public task

  • We have a legitimate interest

How we store your personal information

Your information is securely stored at our registered address. Our files are all kept in digital format unless provided to us by yourself as a hard copy. These files are stored in cloud based storage which is compliant with GDPR policies and legislation.

We will retain your personal information for as long as necessary to provide our services and to comply with our legal obligations, resolve disputes and to enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.


Your data protection rights

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.

  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.


Please contact us by emailing if you wish to make a request.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.


Updates or amendments to this Privacy Policy


We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. Your continued use of our and our services, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments and your agreement to be bound by the terms of such amendments.

How to complain


If you have any concerns about our use of your personal information, you can make a complaint to us directly by emailing

You can also complain to the ICO if you are unhappy with how we have used your data.

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

Certification | Air Tightness | Thermal Imaging

01922 235 365 |  | 07533 310 217